What we do:

Any time someone is confronted with having to enter the healthcare delivery system,

it represents an interruption in the normal day-to-day routine and it can be the source of a good deal of anxiety or apprehension. This is particularly stressful when it involves a serious illness or injury. How one is able to navigate that system has a profound impact on the outcome related to the cause of the need for care.

To the average healthcare consumer who has not been educated in human anatomy and physiology, medications, treatment options or surgical procedures, becoming a patient in need of hospitalization or surgery or even an encounter due to a medical emergency and presenting to an emergency department for care is a stressful experience. Add to that the medical terminology that is utilized by the care providers, the patient often feels as if they are in a foreign environment presented with a language unknown to them. What is actually being said as one hears the use of medical terminology that is difficult to grasp. Often family members of the person receiving care are confused about what is occurring and at a loss to know how to respond in a situation when the patient is not able to speak on his or her own behalf.

Align Healthcare Advocacy can assist in navigating ‘the system’, which in turn helps reduce anxiety or apprehension and has the chance to outcomes.